Telehealth Psychology

What is Telehealth Psychology?

Telehealth psychology delivers the same evidence-based assessment and therapy services as an in-person visit, but through a secure video platform accessible from your computer, tablet, or smartphone. Sessions are conducted in real time with your psychologist, maintaining the same quality of care, therapeutic relationship, and clinical outcomes as face-to-face appointments.

Research consistently shows that Telehealth therapy is as effective as in-person therapy for most presentations, including anxiety, depression, trauma, and stress. The convenience of Telehealth removes common barriers to care: distance, transport, time constraints, and the anxiety that can accompany visiting a new clinic.

All Services Available Remotely

Telehealth is not a limited or reduced version of our services. Through our secure platform you can access:

• Individual therapy: all modalities including CBT, ACT, Schema Therapy, and EMDR
• Couples counselling: both partners can join from the same location or different locations
• Child and family sessions: parents can attend alongside or separately from their child
• Group programs: structured skills groups via video conferencing
• Psychological assessments: initial consultations, feedback sessions, and follow-up appointments
• NDIS, WorkCover, Medicare, and private health funded sessions

Who is Telehealth Ideal For?

Telehealth is a genuine preference for many of our clients, not just a fallback option. It may be especially well-suited if you:

• Have a busy schedule and find it difficult to commute to a clinic
• Live outside the Gold Coast or in a rural or remote area of Queensland
• Have a disability, chronic illness, or mobility issue that makes travel difficult
• Experience anxiety about visiting new places or sitting in waiting rooms
• Are a parent or carer and need the flexibility of home-based appointments
• Travel frequently for work and need consistent support regardless of location
• Simply prefer the comfort and privacy of engaging from your own home

How It Works

• Book your appointment Use our online booking portal or call reception on 07 5573 2200. Select "Telehealth" as your preferred appointment type.
• Receive your link Before your appointment you will receive a secure video link via email or SMS. No downloads or accounts are required: simply click the link when it is time.
• Find a private space Choose a quiet, private location with a reliable internet connection. Headphones can help with privacy. Your psychologist will join the call at your scheduled time.
• Your session Your session proceeds exactly as it would in person. Your psychologist may share resources, worksheets, or exercises on screen during the session.
• Follow-up After the session, any resources, homework tasks, or referrals are sent electronically. Rebates are processed through Medicare or your insurer in the same way as in-clinic appointments.

Funding & Fees

Telehealth sessions are billed at the same rate as in-person appointments. All funding options available at our clinics are available via Telehealth:

• Medicare / Mental Health Care Plan: rebate of approximately $137 per session with a valid MHCP referral, up to 10 sessions per calendar year
• Private Health Insurance: Telehealth psychology is recognised by most major health funds under extras cover
• NDIS: Telehealth sessions are fully eligible under relevant NDIS support categories
• WorkCover & QPS: Approved for remote delivery under WorkCover Queensland and QPS arrangements
• Compensation Claims: Remote sessions accepted for eligible claims
• Private (Self-Funded): Book without a referral at the standard session fee

Frequently Asked Questions

Is Telehealth therapy as effective as in-person therapy?

Yes. A large and growing body of research: including randomised controlled trials: demonstrates that Telehealth delivery of CBT, ACT, and other evidence-based therapies produces outcomes equivalent to face-to-face treatment for anxiety, depression, PTSD, and many other presentations. The therapeutic relationship, which is central to positive outcomes, is maintained effectively via video. Some assessments or interventions may still be best conducted in person, and your psychologist will advise you if this applies.

What if my internet connection drops during a session?

If your connection drops, your psychologist will attempt to reconnect via the video link. If the connection cannot be restored, they will call you on your phone to continue or reschedule the remainder of the session at no additional charge.

Is Telehealth secure and private?

Yes. We use a secure, encrypted video platform that is compliant with Australian health privacy legislation. Your sessions are not recorded. As with any health appointment, we recommend finding a private space in your home where you will not be overheard or interrupted.

Can I switch between Telehealth and in-person appointments?

Absolutely. Many clients alternate between Telehealth and in-person appointments depending on their schedule and preferences. Simply let reception know when booking which format suits you for each session.

I am not very tech-savvy. Is this still an option for me?

Yes. Our platform is designed to be as simple as possible: you receive a link and click it. No accounts, passwords, or downloads are needed. If you are unsure, reception can walk you through it before your first session. Many of our clients who were initially hesitant have found it straightforward after their first appointment.